Dealing With An Angry Person
By: Ivan Cavric Everyone is periodically faced with an angry person, and can be challenging to deal with. I'd like to share a few ideas in how to react to another's anger, whether it's a spouse, friend, or even a stranger. Some of these will also apply if you are angry yourself, which of course is something to avoid in the first place. Listen Let the person vent a little, and get their words and feelings out. If you interrupt them too quickly to defend yourself, it's going to just make things worse. Wait for them to finish or for a pause. Being a good listener is an important skill in many other situations also. A good technique for listening is to ask questions. It not only helps you understand them better, but shows them you truly care to understand. Stay Calm - Don't go into anger mode yourself, it just compounds the situation. Just remind yourself that anger is unlikely to accomplish anything good, so why do it. Validate Validate their anger, do no...